Hilton Lanzhou City Center

疫情好久沒能出來，相信攜程的我，繼續選擇網評較好的這個酒店了，和孩子住着很舒心，非常安全！而且會朋友可以在51樓喝下午茶，也愜意！如果正好飯點，中午可以請朋友去8樓中餐廳，安靜品嚐主廚精心備菜。晚飯直去52樓享受落日自助！ 對我來説美中不足是，無法續住原房型而匆忙離開了！對於住咱們酒店，有點小小心意，個人覺得可以更乾淨些，比如衞生間牆壁，比如餐墊…服務都挺熱情，個人覺得包括打掃衞生阿姨也應培訓一下微笑服務！

從硬件來講已經沒話説，好！裝修豪華典雅，結構佈局合理。服務也很好，夠五星。早餐比較豐富，牛肉麪確實不錯。需要改進的地方是門口停車太亂，這個不夠豪華五星的管理水平。房間內牙刷太差，不如不提供。總之非常愉快！

整體上不錯，但細節仍需優化，比如WiFi網速不行，遮陽捲簾卡住不能放下來，洗浴護髮素沒有及時補充，整體服務態度很好，尤其迎賓小姐姐很熱情，但唯一覺得不舒服的是打算簽個公司協議價以後常來，聯繫的銷售小姐姐不是很主動，感覺不太好，新開店還都不完善可以理解，裝修已經很到位，服務素質也比起別家網紅五星好太多，希望再接再厲真的能打造出名副其實的希爾頓酒店效果！

The hotel was very welcoming and staff were very helpful and we were never let down by they’re suggestions or help! Sarah was very helpful from the start and until we left despite having a day off! Very much appreciated and will definitely book in the future when we come back to Lanzhou! Thanks!

Very nice very new hotel. Great view from the lobby and the bar. Also the rooms have a great view. Very clean and very nice and supporting staff. Also the pool has a decent size to swim!

This hotel stay was excellent, try the bar with a good selection of cocktails and whiskey

花了大代價，效果不盡人意。 酒店前台接待很重要的一塊，層高太低，有壓迫感。 房間裏石材拼裝很多，都是好石材，酒水櫃很唐突。 淋浴的水壓太小，這點很不爽。 1樓保安還有得培訓，禮節性還差些意思。 除了外圍保安這一塊，酒店裡麪的服務還是很OK的 總之是花了代價，效果不盡人意，體驗還差半截。 希望能改進一下

優點：新開業不久，設施新。周邊餐飲選擇充分。樓下有大型超市，有大型影城。周邊交通方便，樓下有公交車直達火車站，500米內有機場大巴，200米有地鐵站。到達大廳可以休息，有接待人員。客房服務枱在51層，有休息區，風景不錯。 缺點：1、總枱人員專業能力較差，辦理入住時，在已經提供身份證的前提下，居然將其他客人的預訂訊息打出來讓簽字確認。2、房間裏的裝修味道明顯，沒有很好的處理。3、床品一般，沒有什麼亮點。沒有標識提醒可以提供的枕頭類型。3、房間門隔音效果不好，並且，臨近房間關門稍微用力一點，房間的隔牆都在震動，怎麼會這樣？4、房間有加濕器，體積較大，擺在床頭櫃上佔據1/3的位置，很不舒服。5、游泳池還沒有搞好，不能使用，這一點沒有明確告知，也沒有在房價上有什麼體現。6、早餐很一般，不是5鑽該有的標準。7、電梯有些不能到地庫，但是沒有標識。 結論：性價比一般。

I recently had the pleasure of staying at the Hilton hotel, it truly exceeded all expectations in terms of customer service and facilities. From the moment I walked through the door, I was greeted with warm smiles and attentiveness. What made my experience even more remarkable was the fact that they graciously upgraded my room without any additional charges, providing me with a breathtaking view and a sense of luxury. The hotel's facilities were exceptional, offering a diverse range of amenities such as a well-equipped fitness center, rejuvenating spa, and a stunning pool. However, what truly stood out for me was the captivating live music that filled the hotel. The talented musicians created a vibrant and unforgettable a**osphere, adding an extra touch of charm to my stay. All in all, this hotel's exceptional customer service and outstanding facilities made my experience truly unforgettable.